Privacy Policy

Last Updated: March 15, 2025

At Flashrix, we believe your privacy matters just as much as a perfectly seasoned risotto. This policy explains how we collect, use, and protect your personal information when you engage with our vegetarian and vegan cooking education platform. We're committed to transparency and want you to feel confident about the data you share with us.

Information We Collect

When you sign up for our cooking courses or browse our recipes, we collect certain information to provide you with the best learning experience. Think of it like gathering ingredients before starting a recipe – we only take what's necessary.

We collect personal details you provide directly, such as your name, email address, and contact information when you register for courses or subscribe to our newsletter. If you're based in Greece or anywhere else in Europe, we follow GDPR requirements to the letter.

  • Account registration details including name, email, and chosen password
  • Payment information processed through secure third-party providers
  • Course progress and completion data to track your learning journey
  • Communication preferences and interaction history with our platform
  • Device and browser information for technical optimization
  • Location data (country and city level) to customize content relevance

We never sell your personal information to third parties. Your data stays within our cooking community unless you explicitly give us permission to share it.

How We Use Your Information

Your information helps us create a personalized learning experience. We use it to send course updates, recommend recipes based on your preferences, and improve our platform based on how students interact with our content.

Sometimes we'll analyze aggregated data to understand trends – like which vegan dessert courses are most popular in Athens versus Thessaloniki. But this analysis never identifies individual students.

We also use your email to send important updates about course schedules, new content releases, and occasionally educational tips that might interest you. You can opt out of marketing emails anytime, though we'll still need to send essential account-related messages.

Data Storage and Security

We store your data on secure servers located within the European Union, which means your information benefits from strong EU data protection laws. Our technical team implements industry-standard encryption and security measures to protect against unauthorized access.

Payment information never touches our servers directly. We work with PCI-compliant payment processors who handle that sensitive data according to strict financial security standards.

We keep your personal information for as long as your account remains active, plus an additional period as required by Greek and EU law for business record-keeping. Course completion certificates and academic records are retained longer to verify your achievements.

Data Type Retention Period Reason
Account information Duration of active account plus 2 years Service provision and legal compliance
Course completion records 10 years Certificate verification and academic records
Marketing communications Until unsubscribed plus 30 days Preference management
Payment records 7 years Greek tax law requirements

Your Rights Under GDPR and Greek Law

As someone interacting with a platform operating in Greece, you have comprehensive rights over your personal data. The GDPR gives EU residents strong protections, and we extend these rights to all our users regardless of location.

Access Your Data

Request a complete copy of all personal information we hold about you, delivered in a commonly used electronic format.

Correct Information

Update or fix any inaccurate personal details in your account at any time through your profile settings.

Delete Your Account

Request complete deletion of your account and associated data, subject to legal record-keeping requirements.

Restrict Processing

Limit how we use your data while we investigate concerns or verify information accuracy.

Data Portability

Receive your data in a structured format that you can transfer to another service provider.

Object to Processing

Opt out of specific data uses, particularly for marketing purposes or automated decision-making.

To exercise any of these rights, contact us at help@connect-recipes.com. We'll respond within 30 days as required by GDPR. If you're not satisfied with our response, you have the right to lodge a complaint with the Hellenic Data Protection Authority.

Cookies and Tracking Technologies

Like most websites, we use cookies – small text files stored on your device that help us remember your preferences and understand how you use our platform. Some cookies are essential for basic functionality, while others help us improve your experience.

Essential cookies keep you logged in and remember your course progress. Analytics cookies (which you can decline) help us understand which recipes are most popular and where students might be getting stuck in our video tutorials.

You can control cookie preferences through your browser settings, though blocking essential cookies might limit some platform features. We don't use cookies for cross-site tracking or share cookie data with advertising networks.

Third-Party Services

We work with carefully selected service providers who help us run our platform smoothly. These include payment processors, email delivery services, video hosting platforms, and analytics tools. Each provider has access only to the specific data they need to perform their service.

All our third-party partners are contractually bound to protect your information and use it only for the purposes we specify. We regularly review their security practices and compliance with data protection regulations.

If you access our courses through integration with other platforms or educational institutions, those organizations may have their own privacy policies governing how they handle your information.

International Data Transfers

While our primary servers are in the EU, some of our service providers operate globally. When data moves outside the European Economic Area, we ensure appropriate safeguards are in place through Standard Contractual Clauses approved by the European Commission.

For users in Greece and other EU countries, these transfers comply fully with GDPR requirements for international data movement. Your rights remain protected regardless of where data is temporarily processed.

Children's Privacy

Our platform is designed for adults and teenagers aged 16 and older. We don't knowingly collect personal information from children under 16 without parental consent. If we discover we've inadvertently collected such data, we'll delete it promptly.

If you're a parent or guardian who believes your child has provided us with personal information, please contact us immediately so we can remove it from our systems.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email and display a notice on our platform.

The "Last Updated" date at the top shows when we most recently revised this policy. We encourage you to review it periodically, especially before sharing new personal information with us.

Questions About Your Privacy?

Reach out to our privacy team at help@connect-recipes.com
Or write to us at: Kyriazi 28 & Alonion 2, Kifisia 145 62, Greece
Call us: +30 2610 338039